Refund & Return Policy for IffisTouch

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At IffisTouch, we want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully to understand your rights and options.

1. Returns Eligibility

Due to the nature of skincare products, we only accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging
• The return request must be made within 7 days of delivery
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products
• Items damaged due to misuse
• Products purchased on sale or clearance (if applicable)

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery
• Provide clear photos of the product and packaging
• We will arrange a replacement or refund after review

4. Refund Process

Once your return is received and inspected:

• You will be notified of approval or rejection
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to the original payment method

5. Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
• If the return is due to our error (wrong or defective item), we will cover shipping costs

6. Order Cancellations

• Orders can only be canceled before they are shipped
• Once shipped, orders cannot be canceled

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchanges for other reasons are not guaranteed.

8. Contact Us

If you would like to request a return or have any questions, please contact us:

IffisTouch
Email: iffistouch@gmail.com
Phone: +92 325 9744541

By purchasing from IffisTouch, you agree to this Refund & Return Policy.